InterContinental Hotels Group (IHG) recently completed the first phase renovation at its Sao Paulo property. InterContinental Sao Paulo is one of the most renowned business-oriented properties in the popular Brazilian tourist destination. This explains the ongoing multi-phase renovation at the 20-storied, 194-guest room hotel. In the first phase, lobby, restaurants and half of its guest rooms were revamped. Implementation plans for the second phase are currently being finalized. During the second phase, the current lobby will be transformed into a social gathering area, which will have a bar and ample seating. Since late 2010, hotel companies are working hard on improving guest satisfaction to uplift their positions in a cutthroat environment. Following the facelift trend, in March, one of InterContinental’s peers Starwood Hotels & Resorts Worldwide Inc. (HOT) also announced
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